At the end of the day, the success of even the largest global enterprises comes down to the company’s ability to monitor and manage its branch office effectively. A critical management responsibility that many SMBs don’t have is time or skills to manage.

A reputed corporate with more than 30 remote retail branches had no centrally automated solution for effective management. They integrated with TabTree’s iWatch solution and has resulted in consistent and reliable desktop infrastructure, saved their IT management time and resources in the process.

Managed IT – To spend your finite time in a right way

“Following a period of rapid growth, we had more than 150 desktops with desktops in every remote branch. Though we flourished with growth in every vertical of our business we felt burdened with low value tasks that hindered us  from acquiring and supporting new business. Whilst our employees fail to realize their full potential of  profitability.”, says the CEO.

“There was a certain degree of inconsistency across different areas of the firm which led to higher management costs and issues with instability. We were in a state where a small upgrade or application roll-out become a major exercise for us. So we decided that it was time to stop fire fighting and take action to standardize our desktop environment, and automate the day-to-day PC management.”, says the technical head.

More visibility to know your business

“We are experiencing one consistent and reliable desktop infrastructure for the first time. We have improved visibility into all the hardware and software for each of the branches. We are even able to know about the CPU and RAM performance provided with an alert at times of exceeding thresholds.”, says the System admin.

The words of  IT Security engineer was, “Monitoring and managing our desktop infrastructure has been always an overwhelming task without the knowledge of endpoint devices. We need a proper tracking of what and how their utilization and performance look like or when they need to update or upgrade software and hardware, or  for any security flaws. iWatch provided a complete solution with alerts and reports that we are now aware of system status, Antivirus status, Asset details and softwares managed etc. ”

He also added that, “Patch management, script scheduling and other maintenance automation helped us a lot to indulge more in our core activities. I find it surprising that a solution that is so feature –rich and brings the entire desktop management on a single dashboard.”

“If you’re an MSP, choosing your Remote Monitoring and management  platform is no small decision. You’ve got to make sure that the technology and the company you choose can support your business and goals as well. TabTree has proven that they are able to deliver security and systems management solutions not only to exacting standards, but importantly, to budget too.”, the words of CRO.

iWatch – Experiencing Managed IT

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